GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice.
Agents can connect to any unattended machines whenever they want to resolve issues. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Technical agents can instantly convert their chat or call support into an online support session. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. What is GoTo Resolve and how does it work?
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